Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.
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Initiate an on-demand or scheduled support session, share your screen, and manage your contacts with remote support in Zoho Assist. Get started today with highly rated, secure, and affordable remote assistance software.
Configure, manage, troubleshoot, and establish control over your remote assets quickly using Zoho Assist's Unattended Remote Access tool. Easily set up computers for remote desktop connections using bulk deployment options.
Using our browser-based console, perform a wide range of actions like adjusting the quality of your remote screen, transferring files between the technician and customer, performing remote power operations, chating, and switching between monitors at the remote end.
Outsourced IT & MSP Support
Remotely access computers anywhere in the world with ease. With remote access software you can manage remote computers efficiently to improve customer satisfaction.
Customer Support
Connect to customers' remote desktops. Establishing remote PC access allows you to troubleshoot faster and ensures your customers are happy.
IT Help Desks
Empower your IT help desk with a remote desktop software to resolve customers' issues remotely. Speed up resolution time and deliver outstanding service.
Plans & PricingConnect Remotely. Save time and money.
On-demand remote support
Troubleshoot a remote computer through ad-hoc or on-demand remote sessions with no prior installation. Invitees can also join a session through an email invite.
Learn moreUnattended remote access
Set up unattended remote access for computers, both inside and outside LAN. Mass deployment options available. Assist supports both Windows and Mac.
Learn moreFile transfer
File transfer during a live session will help you send updates, patches, or any type of file to the remote computer. Transfer is completely secure with SSL 256-bit AES encryption.
Learn moreVoice and Video Chat
Interact with your customer and resolve issues faster by connecting to them on a voice or video chat during a remote session.
Learn moreReboot and reconnect
Remote assistance tool allows technicians to reboot any remote desktop with a single click and reconnect to the session without losing control.
Learn moreMultiple Monitor Support
Navigate between any number of monitors connected to the remote computer via the remote access software. Assist automatically detects active monitors in use.
Learn moreExplore more features'It's snowing like mad where I am, and Zoho saved me a 90 minute round trip to reboot some resources. Thank you!'
William GoveiaIndiana Limestone, Ind.
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Awards and Reviews
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- ★★★★★8.1 / 10
Support anyone remotely on the go.
You don't have to be tied to your work station anymore. Simply tap your mobile app and start using our remote assistance software to connect to a remote desktop and manage unattended remote computers anytime. Learn more
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What is Remote Access?
Remote access is the process of getting access to a remote computer and controlling it to resolve any issues or install updates when required. Technicians can either start a remote access session instantly or schedule it. You can either connect to a remote device with a person on the other side or even connect to unattended devices.
What is remote access software?
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Remote access software allows customer support technicians, technical support professionals, IT admins and others to access remote devices right from where they are. With the best remote access software, technicians will be able to initiate on-demand remote support sessions to remotely access, troubleshoot and configure devices for unattended access and access them any time you wish.
Why do I need a remote access tool?
A remote access tool like Zoho Assist is required to help you with remotely accessing and controlling any remote system when required. Without the need of any physical presence of the technician, any issue can be solved or driver updates can be installed successfully.
How to choose the best remote support software?
With different remote support software vendors in the market offering different things choosing the best remote support software is tricky and overwhelming. The best remote IT support software is one that allows both on-demand remote support and unattended access. Ideally, your remote access software should contain strong safeguards for your data, customization options that allow you to shape the software based on your needs and an extensive feature list that helps your team troubleshoot faster.
How do I ensure that remote access software is secure?
A remote support software is said to be secure if it is built based on a set of robust security protocols and standards. Zoho Assist is a remote access software that provides a higher level of security with 2-Factor Authentication, 256-bit AES Encryption, and more.
Who uses remote support?
Remote support can be used by any organization that needs to connect with your customers or for internal operations. Zoho Assist enables you to initiate remote support or screen sharing sessions securely when needed.
What are the types of remote support?
Zoho Assist is a user-friendly remote support software that offers remote support and screen sharing sessions when needed. Technicians also have the facility to schedule it for later based on the remote end user's availability.
What are the key features of remote access software?
With this remote access software, you can connect to remote computers at anytime, anywhere and provide complete technical assistance to your customers. The tool has an array of crucial features such as screen sharing, multi-monitor navigation, text, audio, and video chat, scheduling sessions, file transfer, diagnostic tools, and more.
How to choose the best remote support software in 2021?
In the year 2021, you can choose the best remote support software with the help of the reliability of the tool, features offered, an apt package that suits your needs, and the service provided by their team. Zoho Assist is one such reliable remote support software that will best suit your set of requirements at all times.
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Why is Zoho Assist the best remote access software?
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Zoho Assist is one of the top-most remote access software in the market due to the wide variety of advanced features, multiple free and paid packages, and top-notch customer services offered. It can be rebranded and will suit all your business needs, and help you maintain an organized workflow in your enterprise.