Original KB number: 2800895
We do not recommend that you change the default location of your Profile folder for Microsoft Outlook 2016 for Mac, or your Identity folder for Microsoft Outlook for Mac 2011 to an external hard disk or to a network. Additionally, using a mail identity or profile that is located on an external hard disk or on a network is not supported in either version of Outlook for Mac.
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More information
Outlook 2016 for Mac caches your mail items in a profile in your home folder at the following location:
Download Airmail 5 for macOS 10.12 or later and enjoy it on your Mac. . Apple Design Award 2017 Winner. Airmail is a mail client designed with performance and intuitive interaction in mind optimized for macOS and iOS! In the Mail app on your Mac, select one or more mailboxes, then choose Mailbox Export Mailbox. Choose a folder or create a new folder, then click Choose. Mail exports the mailboxes as.mbox packages. If you previously exported a mailbox, Mail doesn’t overwrite the existing.mbox file; it creates a new.mbox file, such as My Mailbox 3.mbox.
~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles
Outlook for Mac 2011 caches your mail items in an identity in your home folder at the following location:
~/Documents/Microsoft User Data/Office 2011 Identities
Like Microsoft Entourage for Mac 2008, Outlook 2016 for Mac and Outlook for Mac 2011 are intended to be purely locally cached mail clients. Changing the location or using a mail identity that is located on an external hard disk or a network is not supported.
Add an email account
If you haven't already set up an email account in Mail, you might be prompted to add one when you open the app. If you're not prompted, or you just want to add another account, follow these steps:
- From the menu bar in Mail, choose Mail > Add Account.
- Select your email provider from the list, then click Continue.
- Some accounts, such as Google, might ask that you click Open Browser to complete authentication in your web browser.
- Follow the onscreen instructions to enter account details, such as your name, email address, and password. If you're not sure what information to enter, please contact your email provider for help.
Use the Inbox for each account
The Inbox gathers together the messages for every email account you added. If you added more than one account, you can click the disclosure triangle next to Inbox in the sidebar, then select a mailbox to see only the messages for that account.
Optional: Turn on other account features
If your account includes support for contacts, calendars, notes, or other features in addition to email, you can turn those features on or off:
Download Apple Mail
- Choose Apple menu > System Preferences, then click Internet Accounts.
- Select your account in the sidebar.
- Select the features you want to use with your account.